Course Overview
The course will go through the process in which customers apply for Universal Credit, the elements of the benefit, up to payment of the benefit.
Learning objectives:
By the end of the course, delegates will be able to:
- Understand the principles of UC
- Demonstrate an example calculation
- Understand the Alternative Payment Arrangement (APA) Process
- Understand Mixed Aged Couples
- Understand the Migration Process
Content:
- Eligibility for UC
- Principles of UC
- Complex Needs
- Legacy Benefits
- Mixed Aged Couples
- Sanction process
- Payments and who will receive them
- Migration – both of new claims and via change in circumstances
- Self Employed
- Dealing with Overpayments
- Claims which are not to be included in UC
- The various elements involved with the calculation
- Examples and exercises in the calculation
- Universal Credit cap
