Why choose this course?
- Perfect for those with little or no knowledge of Housing Benefits who need an overview of the assessment process that will enable them to answer queries and verify claims and evidence.
Course Overview
This course is designed to provide delegates who have little or no knowledge of benefits with an understanding of the principles and practices of benefits in general and to deal competently with the requirements to verify claims and evidence.
Learning objectives:
Following the course, delegates will be able to:
- Explain how and why claims are verified
- Carry out the initial administration and verification of HB applications
- Gather evidence in support of claims
- Offer advice to Housing Benefit customers
Content:
- Overview of Welfare Benefits
- Overview of Housing Benefit
- Calculating HB
- Changes in circumstance
- Overpayments of benefit
- Evidence and supporting information
- Fraud
- Data Protection
